How do I track my order?
Once your order is shipped, you will receive the shipping confirmation by email including the order tracking information. At the same time at the page Track Order you can also find the information of your order.
What is my order status?
You can sign in our website with your account to check the order status here. The status is listed on the page of My Order, like these:
● Order Received – We have received your order and are sending it to the warehouse for fulfillment.
● Shipped – Your order has been shipped, and you should receive a shipping confirmation email with the tracking number(s).
● Returned – Your order has been returned.
● Canceled – Your order has been canceled.
● Reviewing Order – We have received your order and are reviewing it at this time, prior to sending it to the warehouse for fulfillment.
When can I expect my product to arrive?
For shipments using the method of Standard Shipping, items normally take 2 to 7 business days to arrive, excluding the special regions which are very far away like Alaska, Hawaii, and Puerto Rico. After an order is placed, you can check the order shipment status using the tracking number here. The tracking number is also sent to you by email. Please contact with us if you cannot find it.
Our Shipping method:
Standard Shipping is the method we use for your order. We offer free ground shipping for all orders in the contiguous US, except for Alaska, Hawaii, and Puerto Rico (for those 3 regions you will be charged a shipping fee). While our shipping partners do not guarantee exact delivery times, orders typically take 2 to 7 business days to arrive to destinations within the contiguous US.
Refund and Returns:
For necessary of refund and/or returns of your order, please check the detailed policy here at refund and returns policy and follow the instructions.
These are the kinds of payments we accept: PayPal, Credit Card, Bank to Bank transfer, West Union. You can find the detailed instructions here at Instructions for Payments.
Contact us for help:
If you have any question, please feel free to contact us for assistance immediately. Your inquiry shall be answered in no more than 24 hours.